ITIL (version 3) - Les meilleures pratiques de gestion d'un Service Informatique

Ce livre sur ITIL s’adresse à tous les Responsables Informatiques, Chefs de projets et Développeurs désireux de mettre en pratique ITIL ou simplement de comprendre les enjeux d’un cadre de travail rigoureux pour la fourniture de Services Informatiques. A l’aide d’exemples concrets organisés autour d’une société fictive, vous jouerez le rôle d’un Chef de projet ou d’un Gestionnaire pour la mise en place et le suivi des processus ITIL relatifs à la Gestion de la Stratégie, à la Conception des Services, à la Transition des Services puis à leur exploitation au quotidien. Chaque chapitre expose les objectifs, les activités, les rôles et les livrables ainsi que les écueils les plus courants rencontrés dans cette société fictive. Un tableau récapitulatif résume en fin de chapitre les éléments clés de chaque processus. Les sources des questionnaires sont en téléchargement sur cette page.
ITIL (version 3) - Les meilleures pratiques de gestion d'un Service Informatique

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P. Erol GIRAUDY
Président du Club MOSS 2007 et MUG.
Vice-Président Club UGO2007
http://clubmoss2007.org/
http://www.mugfrance.fr/
http://www.viadeo.com/fr/profile/pierreerol.giraudy

Microsoft Professional Developers Conference 2008 Virtual Pressroom

Microsoft Professional Developers Conference 2008 Virtual Pressroom

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Pierre Erol GIRAUDY - MVP MOSS
Président du Club MOSS FRANCE
http://clubmoss2007.org

SharePoint Services on Windows Azure | Agile Sharepoint development by 21apps and MOSS 2007 MVP Andrew Woodward

Cette nouvelle plateforme va impacter sur la Gouvernance et la conduite de projet (impacte sur les S.I.)....

SharePoint Services on Windows Azure Agile Sharepoint development by 21apps and MOSS 2007 MVP Andrew Woodward

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Pierre Erol GIRAUDY - MVP MOSS
Président du Club MOSS FRANCE
http://clubmoss2007.org

CONDUITE du CHANGEMENT

CONDUITE du CHANGEMENT vision de MVP (un plan de formation qui va être proposé...)

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Pierre Erol GIRAUDY - MVP MOSS
Président du Club MOSS FRANCE
http://clubmoss2007.org

Emma Explains Microsoft Licensing in Depth!: MOSS FIS or MOSS CALs for External Users - What is the CAL Break even point?

I want to be clear that the choice is down to the end customer, I can give you guidance on this based on cost of CAL against MOSS FIS, you do not have to choose MOSS FIS, you can certainly cover your external users with MOSS CALs if this is more cost effective for you to do
Below is the flow chart we use internally to advise on MOSS FIS v MOSS CALs Emma Explains Microsoft Licensing in Depth!: MOSS FIS or MOSS CALs for External Users - What is the CAL Break even point?

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Pierre Erol GIRAUDY - MVP MOSS
Président du Club MOSS 2007 et MUG.
Vice-Président Club UGO2007
http://clubmoss2007.org

Petit rappel sur les licenses

La technologie SharePoint repose sur 3 licenses de base :
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WSS : plugin de Windows donc inclut dans la license Server ne nécessite pas de CAL (license par utilisateur) soit presque "gratuit"

MOSS Standard soit Portail, WCM, DM et le moteur de recherche
>>Nécessite une licence serveur standard et une CAL standard MOSS Entreprise
soit en plus, BDC, Forms Services, Excel Services et la recherche étendue(+ de 500 000 fichiers à indexer)
>>Nécessite une licence serveur entreprise et une CAL entreprise
A noter un piège si vous ne le connaissez pas : les licenses sont cumulatives !
==> Si vous voulez déployer MOSS en complet, il vous faut acquérir les CALs Standard + les CALs entreprises.... SharePoint 2007 : Petit rappel sur les licenses , The Mit's Blog

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P. Erol GIRAUDY
Président du Club MOSS 2007 et MUG.
Vice-Président Club UGO2007
http://clubmoss2007.org/
http://www.mugfrance.fr/
http://www.viadeo.com/fr/profile/pierreerol.giraudy

Using Log Parser with SharePoint - Todd Klindt's Blog

....I've bolded the parts I added for the output. I added –o:XML to tell LogParser.exe to use the XML output and INTO out.xml tells LogParser.exe the filename. The LogParser help file has all of the output types. Using template files (TPL in the help) you can specify unsupported types like HTML.
These examples were catered to an Internet site, but they could be altered to be used on internal sites as well. Like I mentioned before, you could use it to see which authenticated users are hitting which sites. I hope this has helped. I know how much managers and bosses love pretty charts and graphs.
tk Posted by Todd O. Klindt Using Log Parser with SharePoint - Todd Klindt's Blog

Findability and SharePoint - Part I - Bill English Blog

10/16/2008
Findability and SharePoint - Part I

The more I learn about findability, the more convinced I am that this concept needs to be an organizing principle of any SharePoint Server 2007 deployment. In this post, I'll explain what findability is in generic terms and then apply these concepts to a SharePoint Server 2007 deployment. I'll also wade into a the difficult area of explaining why Google's current promise of "plug it in, turn it on and find it" is not enough for implementing a full findability solution in your organization.

What is Findability?
Succinctly stated, findability is the quality of being found or the ability to locate objects. Methods of findability includes commonly known technologies such as navigation menus or search/indexing applications. Obviously, we'll want to implement findability tools that are easy to use and integrate seamlessly into our current end-user experience.

Truths about Findability
In his book, Ambient Findability, Peter Moreville outlines several truths that I'll repeat here for sake of our discussion:

You can't use what you can't find
Information that can't be found is worthless
Our customer's can't purchase what they can't find
Information that is hard to find is hardly used
Authority, trust and findability are interwoven
Key to success when working with information is findability
The first truth to focus on is the most important: You can't use what you can't find. It doesn't really matter what the current technology platform is: SharePoint, Autonomy, Websphere, Vingnette, SAP, Oracle, Plumtree or any other portal or collaboration platform. If you can't find the information that has been placed inside it or if the search technology doesn't return relevant search results, then you might as well not have the information at all. The costs of producing that information will have been wasted if you're unable to find the information that you need, when you need it.

If you're running an e-commerce web site, then you should take note that your customers can't purchase what they can't find. If the findability tools on your web site are not good, then it doesn't do you any good to have your products for sale on your web site. Giving your customers the ability to find what they want, evaluate it and then make decisions on your products - all without talking to your sales staff - is the current state of e-commerce. In times past, marketing was mainly a push mechanism - the seller sends out flyers or makes phone calls or invites prospects to their seminars. Today, customers call the shots when it comes to marketing. They can find you on the web, look at your products, read evaluations about your products and services on the web, compare your products features and prices, inform themselves about you and your company and formulate their purchasing decisions without ever talking to your sales team. Why do I emphasize this twice in the same paragraph? Because the customer of today expects to see this information on your e-commerce web site and if you don't have a good web site, you're products and services won't be included in their evaluation process and you'll lose from the start. In a very real sense, the customer's experience on your web site is the experience of your brand. Put another way, the concept of a brand has been expanded to include not just a marketing position + tagline + logo + color scheme, but it now also includes the customer's experience on your web site and how easily it is for them to find that for which they're looking.

Being able to find information is one thing, but the information also needs to be trustworthy and have authority in the mind of the reader. For example, information that is found via the internet can be suspect in terms of authenticity and accuracy. Companies often claim to be "#1" or offer "high quality" products. What company is going to claim that they offer "low quality" products? Doesn't everyone want to be #1? Certain claims just lack authenticity, no matter who makes the claim. The fact that these claims are made on your web site doesn't mean that they are more trustworthy. However, when users do find information for which they are looking, they will necessarily make a value judgment on its' trustworthiness - can we trust this information to be authentic and useful?

One experience for me illustrates this point well. Around the year 2001 (roughly), I was speaking at Comdex in Las Vegas and was following an instructor who was discussing the pros and features of Windows 2000 Server. I came into the room late in his presentation. Since he was a friend of mine, I thought I'd catch up on what he was talking about in his presentations. In the last 10 minutes, he outlined how Windows 2000 Server was a "secure server platform". As soon as he said those three words - secure server platform - the room erupted in spontaneous laughter. The message from the attendees was clear: no one (at that time) thought that any Microsoft platform was secure, let alone this new Windows 2000 Server platform. My friend had to cut short his comments on Window's security system because he knew the audience wasn't going to buy it. They simply didn't find the information credible or trustworthy.

These truths about findability can be ignored, but just like economic markets will behave in a certain way whether or not you believe in capitalism, these truths will play out in your environment whether or not you choose to pay attention to them. Take them to heart and you're on your way to building a great Findability solution in your environment. Ignore them and you'll do so at your own peril.

In my coming posts, I'll explain why search applications by themselves - as illustrated by Google's marketing messages - cannot form a full findability solution. I'll also explain how to conceptualize and build out a Findability architecture for your environment and will then illustrate how a number of tools across Microsoft's platforms can work together to formulate a full findability solution.

Stay tuned.

Bill English, MVP



Findability and SharePoint - Part I - Bill English Blog

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P. Erol GIRAUDY
Président du Club MOSS 2007 et MUG.
Vice-Président Club UGO2007
http://clubmoss2007.org/
http://www.mugfrance.fr/
http://www.viadeo.com/fr/profile/pierreerol.giraudy

OpenPortal Directory

OpenPortal Directory: "Mapping and enhancing the human capital of the company

OpenPortal® Directory is a directory software solution designed entirely on Internet technology ( Full Web Front Office and Back Office). Rich in features, it integrates seamlessly with your intranet portal, federates your different data sources, and distributes to each employee (directors, officers, employees), according to its access rights, the knowledge of employees and information the organization.

Benefits :
• Leverage and showcase Active Directory investment
• Increase employee productivity and communication
• Increase the value, accuracy and consistency of directory data
• Increase responsiveness to rapidly changing requirements
• Reduce costs and overhead"

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Pierre Erol GIRAUDY - MVP MOSS
Président du Club MOSS 2007 et MUG.
Vice-Président Club UGO2007
http://clubmoss2007.org

Capability Checklist for Successful SharePoint - Eli Robillard's World of Blog.

Successful deployment of SharePoint is no different than any other corporate strategy or project, only the moving pieces change. The goals remain consistency,scalability, and success by whatever measures you choose. It never fails to disappoint me to see "best practises" that regurgitate project management principles without the salt or benefit of actual SharePoint experience.

So here it is, every SharePoint Best Practices article, presentation and book in a paragraph: You need shared vision, strong leadership as high up the food chain as possible, business-oriented goals and measures, clearly-defined scope, good communication, a crisp plan including risk mitigation and capacity to change, and an effective delivery team. During the build, you need to balance time, scope and available resources. Also like every other project, an effective way to begin is to list the capabilities you need to simulate your business. Start with a list of common complaints or bottlenecks in your processes, and the capabilities or changes that would provide relief. You don't need SharePoint, you need more effective teams, or bottom-up communication, or top-down communication, or document management, or records management, or alerting, or a corporate memory, or platform integration, or a place to collaborate with external partners, or some combination of these, or something else entirely. There you have it, go SharePoint!

Now to bring this back to reality. The following sections attempt to provide all of the capabilities required to give good SharePoint. Many are expanded to list their moving parts or to list the choices for providing the capability. Above all, enjoy.

Governance
Each of these roles can be expanded to a full team. The roles use the general term "specialist" to refer to the architect / integrator / designer / mentor / lead role(s).

Senior leadership: A platform-agnostic Chief Knowledge Officer (CKO) or equivalent
SharePoint platform governance: standards oversight, project oversight
Business process simulation and platform integration: application specialist
Scalable navigation and discovery: taxonomy specialist, search specialist
Service level assurance: infrastructure specialist
Capability Checklist for Successful SharePoint - Eli Robillard's World of Blog.

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Pierre Erol GIRAUDY
Club MUG et MOSS FRANCE
http://clubmoss2007.org

Microsoft Solution Accelerators

The IT Governance and Compliance suite provides guidance and tools to manage compliance infrastructure and to institute sound principles of IT service governance.

Microsoft Operations Framework 4.0
How Microsoft Moves ITIL V3 from Concept to Practice
Regulatory Compliance Planning Guide
Security Compliance Management Toolkit
Security Risk Management Guide
Infrastructure Optimization Implementer’ Guides

Microsoft Solution Accelerators

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Pierre Erol GIRAUDY
Club MUG et MOSS FRANCE
http://clubmoss2007.org

Share Point Governance

Share Point Governance

Share Point Governance

View SlideShare document or Upload your own.

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P. Erol GIRAUDY
Président du Club MOSS 2007 et MUG.
Vice-Président Club UGO2007
http://clubmoss2007.org/
http://www.mugfrance.fr/
http://www.viadeo.com/fr/profile/pierreerol.giraudy

En quoi consiste Connect ?

Ce site est un point de rencontre entre vous et Microsoft, et, au final, avec la communauté des utilisateurs au sens large. Vos commentaires permettent à Microsoft de fournir des logiciels et des services de la plus haute qualité, et vous découvrez des projets passionnants, auxquels vous pouvez apporter votre contribution. En savoir plus. Pour y avoir accès il faut être inscrit avec un compte passeport.
http://connect.microsoft.com/default.aspx?lc=1036

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Managing compliance issues imposed by regulations and statutory requirements can be difficult to reconcile with regulations and standards such as PCI DSS, ISO 27002, AICPA GAPP, and COBIT. An additional challenge is the lack of a single source of compliance configuration guidance for Microsoft products. The Compliance Management Series (a MOF–based expansion of the Regulatory Compliance Planning Guide) provides Standards of Care and simple checklists to help you configure Microsoft products to address Governance, Risk, and Compliance (GRC) requirements. Standards of Care simplify complex categories such as Asset Management, Compliance Management, and Risk Management, and clarify how to configure Microsoft products quickly and effectively for these categories. The Series uses Microsoft Operations Framework (MOF) 4.0 to provide a mechanism for viewing data in a Plan-Deliver-Operate-Manage methodology. The beta release of the Compliance Management Series is now available and will be open thru September 24, 2008 for your review.

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Welcome to the Microsoft IT Governance and Compliance connect site.

This site provides you the opportunity to affect the direction of comprehensive governance, risk, and compliance solutions that Microsoft is developing.

Please note: At this time this Connect site is only available in EN-US (United States English).
http://connect.microsoft.com/default.aspx?lc=1036

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Pierre Erol GIRAUDY - MVP MOSS
Président du Club MOSS 2007 et MUG.
Vice-Président Club UGO2007
http://clubmoss2007.org/

SharePoint Governance, Part 2

SharePoint Governance, Part 2

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Pierre Erol GIRAUDY - MVP MOSS
Président du Club MOSS 2007 et MUG.
Vice-Président Club UGO2007
http://clubmoss2007.org

SharePoint Governance, Part 1

SharePoint Governance, Part 1

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Pierre Erol GIRAUDY
Président du Club MOSS 2007 et MUG.
Vice-Président Club UGO2007
http://clubmoss2007.org/
http://www.mugfrance.fr/
http://www.viadeo.com/fr/profile/pierreerol.giraudy